We take pride in the quality of our exquisite craftsmanship. Our Quality Assurance Team inspects every item before shipment to ensure that you receive a high-quality piece.
We provide a one-year guarantee that all sterling silver products will be free from defects in materials and workmanship under normal use and proper handling.
You can rest assured that we will try our best to find a solution for your jewelry needs under any circumstances.
Warranty Terms
---The customer will be responsible for back and forth shipping fees.
---Please include your order number and contact information before repair.
---Customer should ensure that items are safely packed before sending back
---Venusboxes will not be responsible for any lost or stolen items.
---Repaired depending on the degree of damage to the warranted product.
---Venusboxes reserve the right to void the warranty on item that shows signs of accident beyond "normal wear"
---If your product is out-of-Warranty, we still provide further service, such as precision polishing.
K&F CONCEPT Warranty / Assurance:
———— For K&F CONCEPT Branded Product Only
K&F CONCEPT has extended the warranty period for certain product categories to provide a better buyer experience. All the buyers can apply on
https://kentfaith.vip
| Products |
Standard Warranty Period (Months) |
Extended Warranty Period (Months) |
Total Warranty Period (Months) |
| Tripod |
12 |
12 |
24 |
| Lens filter |
24 |
12 |
36 |
| Camera bag |
12 |
0 |
12 |
| Manual lens adapter |
12 |
6 |
18 |
| Auto focus lens adapter |
12 |
0 |
12 |
| Cleaning kits |
12 |
6 |
18 |
| Binoculars |
12 |
6 |
18 |
| Surveillance camera |
12 |
0 |
12 |
| Baby monitor |
12 |
0 |
12 |
| Trail camera |
12 |
0 |
12 |
| Consumer Electronics |
12 |
0 |
12 |
| Non-K&F CONCEPT Brand |
12 |
0 |
12 |
Warranty FAQs:
1. What isn't covered by the warranty?
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 12 months ago (unless otherwise stated)
● Non-quality-related issues (after 30 days of purchase)
● Free products
2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product‘s support page, or contact us at customer@kentfaith.com
4. What is a valid proof of purchase?
● An order number for a purchase made through K&F Concept.
● A dated sales receipt from an authorized K&F Concept Reseller that shows a description of the product along with its price.
5. What if I don’t have any proof of purchase?
●If you made your purchase through K&F Concept, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized K&F Concept Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won‘t be renewed after a replacement has been provided.
Contact us
Any other questions about warranty, please feel free to email us at
service@kentfaith.com
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